I’ve been an Audible member since 2008. Lately, I’ve been accumulating credits in my Audible account so I decided to start exploring my Audible account options. This guide covers what I discovered and includes step-by-step instructions for how to cancel your Audible account plus other options such as how to pause your Audible account or switch your Audible plan.
How to Cancel Audible
To cancel your Audible membership, follow these instructions:
1. Go to the Account Details page on the Audible desktop site.
2. Click Cancel membership at the bottom of the “View membership details” section.
3. Follow the on-screen instructions and steps. Before you cancel, Audible will make sure you don’t leave anything on the table and try to resolve any issues you have. We cover some of these items in more detail below.
4. After you cancel, an automated email will be sent to you as proof of your plan changes.
Things to Consider Before You Cancel Audible Subscription
Before you cancel your subscription, Audible will try to understand why and offer some recommendations, deals, and assistance to keep you as a customer. These include:
Do you still have any remaining credits?
You’ll want to use these because after you cancel you will lose access to your member benefits and all credits at the end of your final billing period. Helpfully, Audible will remind you if you have unused credits:
Exchange Audible Audiobooks
Did you know that Audible has a satisfaction guarantee?
This guarantee means if you didn’t love one of your listens, you can exchange it for another. We’ve put together the following guide to help with this: How to Return or Exchange Audible Audiobooks. Audible will also notify you of this before you finish canceling:
Switch Your Audible Plan
Have you considered switching your Audible membership to a different plan?
Available plans include the Silver Monthly, Gold Monthly, Platinum Monthly, Gold Annual, and Platinum Annual. The Audible Silver Plan is notable because it is the cheapest monthly plan and is not advertised; it offers 1 credit every other month:
Audible Cancellation Special Offers
Why are you canceling your Audible membership? Audible will you to take a minute to answer this question:
Depending on your answer, you may receive an offer from Audible such as the following deal on the Audible annual plan:
Contacting Customer Care
Are you wanting to cancel Audible because of unresolved issues e.g. technical problems?
If so, Audible asks you to contact Audible Customer Service to see if they can help. I’ve always found interactions with this team to be positive to don’t hesitate to do this. There are also multiple contact options – chat, phone, and email – which is nice.
How to Pause Audible Membership
One last option is to pause your Audible account.
Perhaps, like me, you’ve been accumulating credits. Whatever the reason, Audible members with monthly plans can pause their account one time every 12 months. That pause can be anywhere between one to three months. For memberships started prior to 2006 and plans that don’t earn credits — this feature is not available.
To pause your Audible membership, you need to contact Audible Customer Service.
Note: the above process to cancel your Audible membership previously offered the option to pause your Audible account. However, this no longer seems to be the case so you’ll need to contact Audible. As mentioned above, contact options include chat, phone, and email.
What is your experience with canceling Audible? Let us know in the comments section below.